Beaucarnea recurvata 'Ponytail Palm'

We carefully package each plant with love by hand right from our shop in Brooklyn. Extra steps are taken to ensure that every leaf arrives in pristine shape by using polyfill and encapsulating the plant in a protective paper sleeve. The soil is also hydrated before shipping so that the plant has plenty of water for it's travel to your doorstep. We offer several shipping speeds, so please choose the one that you feel comfortable with depending on your location. 

Awesome question, we're glad you asked. Given the nature of our plant shop, we're constantly moving plants in and out of the shop, making it difficult and borderline impossible to keep an exact picture of each plant. In addition to the constantly rotating crop, we often grow in batches of 6, 12, or sometimes more! With this quantity we are unable to take a photo of each and every plant. The photos that we attach to each product listing is going to be of a plant that represents the average size and fullness of that set of plants. Some may be slightly larger or smaller, but in general, similar.

We offer Heat Packs for sale separately from the plants in 40, 60 and 72 hour increments. Please add a heat pack or two to your order if you live in an area where your order may be affected during transit by cold temperatures. We are not responsible for orders that are placed and damage is incurred to the plant if a heat pack is not purchased.

Heat packs come in three different increments, so please choose the appropriate hour increment depending on the speed of shipping that you choose during checkout. For example, if you choose a cheaper shipping option that will take longer, please select the 72 hour heat pack. If you've chosen a shorter method of shipping, the 40 or 60 hour increment would work! We like to encourage our customers to always get more than you need, just to be on the safe side!

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

All orders are shipped 5-8 business days from the date it is placed. Please note that as a small plant shop, we do everything in our power to get orders out as fast as we can in the order that they come in. If you have circumstances that require expedited fulfillment, please connect with you and we can potentially offer options. 

We ship our selection of rare, healthy, and unique houseplants all across the United States including California. At this time, due to customs and agricultural limitations, we are unable to ship plants internationally from the United States.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

In the extremely unlikely event that your plant arrives in less than perfect condition, you're covered by our 15-day plant health guarantee. Simply snap a photo of your plant and send it over to us. We'll happily take a peek and offer suggestions on how to perk it back up, offer a store credit, or send a replacement. We like to make it as easy as possible!

At this time, we do not accept returns on plants. In extreme circumstances where a return of a plant is necessary, the customer is responsible for the return shipping and a refund will only be issued if the plant arrives back to us in living condition.