Has my order shipped yet?
Most orders ship within 5โ15 business days from the date of purchase.
We are a small, independently operated team, and all plants are inspected, prepared, and packed by hand. Unlike standard retail items, live plants require careful timing and handling to ensure safe delivery.
Processing times may be extended during:
- Holidays and peak seasons
- Extreme weather conditions
- Carrier delays outside of our control
Processing time is separate from transit time.
Itโs been more than 15 business days โ why hasnโt my order shipped?
For live plants, we may intentionally hold shipments during extreme heat or cold to reduce the risk of damage in transit.
While delays can be frustrating, holding an order is often the safest option for plant health.
If you'd like an update, please email support@edsplantshop.com with your order number.
I need my order by a certain date โ can you guarantee that?
Unfortunately, we canโt guarantee exact delivery dates due to fulfillment timelines, weather conditions, and carrier variables.
If you have a specific deadline, reach out before ordering and weโll advise whatโs realistic.
Can I cancel my order?
Yes โ orders can be canceled if they have not yet shipped. Please contact us as soon as possible.
Once an order has shipped, it cannot be canceled.
My plant arrived with damaged or dropped leaves โ is it dead?
Not necessarily. During shipping โ especially in colder months โ plants may experience cosmetic stress, including leaf yellowing, browning, or leaf drop.
This does not automatically mean the plant is dead. Many plants remain healthy and viable at the root and stem level and can recover over time with proper care.
What qualifies as โdead on arrivalโ?
A plant is considered dead on arrival only if it shows no signs of life at the root or stem level upon delivery.
Cosmetic damage, leaf loss, or dormancy caused by shipping stress or cold temperatures does not qualify as dead if the plant remains viable.
My order arrived damaged โ what should I do?
Please email support@edsplantshop.com within 48 hours of delivery with clear photos of the plant and packaging.
Keep all items until our team reviews your case and advises next steps.
Itโs cold โ how can I protect my plant in transit?
During colder months, we may recommend adding a heat pack to help reduce transit stress.
Please note: heat packs and insulation help mitigate risk but do not eliminate the possibility of cold-related cosmetic damage.
Are you open to the public?
Edโs Plant Shop is online-only and no longer operates a public plant studio.
You can view a curated rotating selection at Flower Daddy, 539 Metropolitan Ave, Brooklyn.
Please note: Order pickup is not available at this location.
Do you offer local pickup?
At this time, we do not offer local pickup.
We offer nationwide shipping and local NYC delivery.
Do you offer local NYC delivery?
Yes โ eligible orders can select Local Delivery at checkout.
Youโll choose a delivery date and time window, and your order will arrive within that window. Rates start at $25.
What is your Plant Health Guarantee?
Small plants (8โณ pots and below) are covered by our 15-Day Plant Health Guarantee.
Large plants (10โณ pots and above) have a 48-hour inspection window.
Coverage applies to severe and irreversible health decline not caused by repotting, improper care, or environmental conditions.
Full terms are outlined in our Refund & Returns Policy.
What is your return policy?
Live plants are non-returnable.
Eligible non-plant items may be returned within 30 days with approval. A 15% restocking fee applies.
See our Refund & Returns Policy for full details.
