Help - Policies & FAQ

Answers to Common Questions

Yes, we are open to the public by appointment! You can schedule a Local Pickup during checkout and come in to browse our studio then, or contact us at support@edsplantshop.com to schedule a private showing. Our studio address is 174 Bogart Street, Suite 207, Brooklyn NY 11206.

Yes! You can schedule a Local Pickup during checkout or contact us at support@edsplantshop.com to arrange an appointment to browse the studio.

Yes! Please contact us at support@edsplantshop.com with your request and we will do our best to meet your plant or design needs.

We have a large selection of evergreens and outdoor flowering plants available -- these items are not listed on our website. Please contact us at support@edsplantshop.com for availability.

All of our small plants (8" nursery pots and below) are covered under our 15 Day Plant Health Guarantee.* If the plant’s health declines beyond repair within 15 days of the date your order was received through no fault of your own, we will provide a replacement. Terms and conditions apply. Please see our Refund Policy* for more information.

We work hard to ensure the plants pictured on our website resemble the plant you will receive. However, naturally -- no two plants are alike, and yours will have its own unique shape, size and personality; expect this natural variation from the photos. If you would like to see images of our current nursery stock or pick out the exact plant you will receive, contact us at support@edsplantshop.com and we will assist you. If you are unhappy with your order for any reason once you receive it, please contact us and we will do our best to make it right.

When placing an order for local delivery, you select the date and time of delivery using the drop-drown menu during checkout. After your order is placed, we will prepare your order and schedule the delivery within the time window requested. If you placed an order for Local Delivery, you will receive real-time SMS notifications when your order is out for delivery. If you have any questions on the status of your order, please email us at support@edsplantshop.com.

When you place an order through our website you will receive a confirmation email that contains a link to your order status page. There you will see real-time updates and tracking information on your order.

Most orders ship (leave our facility) within 3-5 business days.* Orders placed on Thursday or later with *sensitive foliage plants* like Calatheas, Begonias and other tropical plants will ship the following Monday to avoid sitting in shipping centers on weekends in the cold or hot weather. Additionally, we monitor the weather to the best of our ability and if severe weather or carrier delays are anticipated we will hold your shipment and contact you. If you have any questions on the status of your order, please check your tracking number or email us at support@edsplantshop.com.

Please see our Refund Policy for more information.

We are sorry! Ship happens, right? Please contact us at support@edsplantshop.com with proof of photo and we will assist you.

We do not ship outside the USA at this time.

Please see our guide tounboxing your plant delivery.

Yes. We do our best to monitor the weather and when necessary, we will insulate the package and add a heat pack free of charge to ensure your order arrives safely. However, like mother nature, nothing is guaranteed. If you experience any issues with your delivery, please contact us at support@edsplantshop.com and we will assist you.

Yes! Please email your question to support@edsplantshop.com and we will do our best to assist you. For a faster response, please include pictures in good lighting or a short video clip detailing the issue.

Yes! Please email us at support@edsplantshop.com to receive information on our potting services.

Yes! Please email us at support@edsplantshop.com to receive information on our professional design services and to request a quote.