📦 Shipping & Delivery Information
Ed’s Plant Shop is an online-only plant shop offering nationwide U.S. shipping on eligible products and local delivery to eligible New York City addresses.
We do not currently operate a public Ed’s Plant Shop storefront, showroom, warehouse counter, or customer-pickup location.
🌿 Where Do You Ship?
We currently ship live plants within the United States only. Due to agricultural regulations, weather risks, carrier limitations, and plant-shipping requirements, international shipping is not available for live plants.
Shipping availability for pots, planters, accessories, and other non-plant products may vary by product and destination. Available shipping options will appear at checkout when supported.
⏱ When Will My Order Ship?
Ed’s Plant Shop is a small, independent business, and live-plant orders require inspection, preparation, and careful packing before they leave our facility.
Please allow approximately 10–15 business days for order processing before shipment or local delivery. Business days do not include weekends or holidays.
Ten business days is the earliest end of our processing range and should not be treated as a guaranteed shipping or delivery date. Many orders may require most or all of the stated processing window.
Processing may occasionally take longer because of:
- High order volume or limited staffing
- Inventory sourcing or coordination
- Seasonal demand and holidays
- Severe weather or carrier disruptions
- Extreme temperatures
- Shipping holds intended to protect plant health
- Large, complex, or multi-item orders
Processing time is separate from carrier transit time.
Once a shipped order is handed off for carrier delivery, a shipping confirmation with tracking information will generally be sent automatically. Local-delivery orders may receive different courier or delivery notifications depending on the service used.
If your order has exceeded the stated processing window and you have not received an update, you may contact supportdesk@edsplantshop.com with your order number.
❄️☀️ Weather & Seasonal Shipping Considerations
We monitor weather conditions and may adjust shipment timing when temperatures could place live plants at unnecessary risk.
- Cold Weather: During colder periods, heat packs or additional seasonal packaging may be available to help reduce cold exposure during transit. These precautions can reduce risk but cannot guarantee a particular package temperature or eliminate all cold-related stress.
- Extreme Heat: During periods of unusually high temperatures, we may temporarily hold live-plant shipments when delaying the order is considered safer for the plant.
If conditions along the expected shipping route create an unusual risk to live plants, we may delay shipment rather than knowingly expose an order to avoidable temperature extremes.
Shipping live plants during periods of extreme heat or cold carries inherent risk even when protective packaging is used.
🌱 Shipping Stress & Cosmetic Damage
Live plants may show temporary signs of stress after shipping or local delivery, including:
- Mild drooping or wilting
- Limited yellowing
- Minor leaf loss
- Small tears, marks, or cosmetic imperfections
- Bent foliage
- Shifted or spilled soil
These symptoms may result from darkness, movement, temperature changes, handling, or the transition from shipping conditions to the customer’s home. They do not automatically mean that a plant is dead or permanently damaged.
Many plants remain viable at the root and stem level and improve after they are unpacked and allowed to acclimate under appropriate conditions.
Severe physical damage, black or translucent tissue, freezing, extensively mushy tissue, severe rot, major structural breakage, or rapid irreversible decline should be reported through the applicable damage or plant-health claim process.
📬 Shipping Methods
Eligible orders may be shipped using UPS, USPS, or another supported carrier depending on the product, destination, service availability, and order requirements.
Available shipping services and rates are displayed at checkout when applicable.
Carrier transit estimates begin after the package has been accepted and processed by the carrier.
Selecting an expedited carrier service does not shorten Ed’s Plant Shop’s normal 5–15 business-day processing period unless a separate expedited-processing service has been specifically offered and confirmed.
Carrier delivery estimates are estimates rather than guaranteed arrival dates and may change because of weather, operational delays, incorrect addresses, missed scans, or other conditions outside Ed’s Plant Shop’s control.
🏙 Local Delivery in NYC
Eligible New York City addresses may see Local Delivery as an option during checkout.
Local-delivery eligibility is determined at checkout and may depend on:
- The delivery address
- The products in the order
- Order size
- Inventory readiness
- Courier availability
- Route coordination
- Current operating capacity
Eligible service commonly includes Brooklyn, Manhattan, Queens, and select other New York City addresses when Local Delivery is offered at checkout.
Local Delivery does not automatically mean same-day or next-day delivery.
Local orders still require normal processing, inventory coordination, plant inspection, and preparation before courier delivery.
Local orders may be delivered using Uber Courier or another local delivery provider depending on the order and current availability.
Traditional UPS or USPS tracking may not apply to local-courier orders. Delivery information and notifications vary depending on the courier used.
Please make sure the delivery address, apartment or unit number, working phone number, buzzer information, and any necessary building-access instructions are complete and accurate.
🏢 Apartments, Doormen & Building Access
Customers are responsible for providing the information necessary for a courier to reasonably complete delivery.
This may include:
- Apartment or unit number
- Buzzer information
- Doorman or front-desk instructions
- Gate or entry codes
- Service-entrance requirements
- Receiving-room or package-room instructions
- A working phone number for the recipient
Please make sure the recipient, doorman, front desk, or building can accept the order when delivery is attempted.
If delivery cannot reasonably be completed because of an incorrect address, missing access information, inaccessible building, unavailable recipient, or another customer-provided access issue, an additional delivery charge may be required for a new delivery attempt.
🚫 No Customer Pickup
Ed’s Plant Shop does not currently offer customer pickup for online orders.
We do not operate a public Ed’s Plant Shop storefront, showroom, warehouse counter, or customer-pickup location.
🏪 Flower Daddy in Williamsburg
Flower Daddy at 539 Metropolitan Avenue in Williamsburg, Brooklyn is a separate retail partner that carries a rotating selection of Ed’s Plant Shop plants.
Flower Daddy is not a pickup location for online Ed’s Plant Shop orders.
Online Ed’s Plant Shop orders cannot be released, picked up, returned, exchanged, refunded, or otherwise serviced through Flower Daddy.
Customers interested in the retail partnership can learn more on our Flower Daddy Williamsburg page.
📦 Tracking Information
A shipping confirmation email with tracking information will generally be sent automatically after a shipped order enters the carrier process.
Tracking may temporarily show statuses such as “Label Created” before the carrier completes its first physical scan.
A shipping label may be created while an order is being staged or prepared for carrier pickup. A label being created does not necessarily mean that the carrier has already physically accepted or scanned the package.
Tracking updates can also take time to refresh while a package is awaiting pickup or moving between carrier facilities.
📦 Lost, Missing or Stalled Shipments
If tracking shows that a shipment is delayed, stalled, or potentially lost, the carrier may require time to complete a trace or investigation.
If a package appears to be missing:
- Review the tracking history and delivery details
- Check with household members, neighbors, building staff, mailrooms, parcel lockers, and alternate entrances
- Confirm that the shipping address entered on the order is correct
- Keep any tracking or carrier correspondence available
If the shipment still cannot be located, contact supportdesk@edsplantshop.com with your order number and tracking information.
Ed’s Plant Shop may open or assist with a carrier investigation when appropriate. Refunds, replacements, reshipments, store credit, or other resolutions are not automatically approved and depend on the circumstances and outcome of the review.
⏰ Reporting Shipping or Delivery Damage
Damage that occurred during shipping or local delivery must generally be reported within 48 hours of delivery.
Please email supportdesk@edsplantshop.com and include:
- Your order number
- A photograph of the entire plant or product
- Close-up photographs of the damaged area
- A photograph of the soil, pot, and base of the plant when relevant
- Photographs of the shipping box, delivery packaging, and internal packaging when relevant
- A brief description of the concern
Please keep the plant, product, box, and packaging until the claim has been reviewed whenever possible.
Avoid discarding, repotting, extensively pruning, or otherwise substantially altering the plant before review unless immediate action is reasonably necessary to prevent additional damage.
For complete information about damage claims, large plants, and the 15-Day Plant Health Guarantee, please review our Refund & Returns Policy.
✏️ Address Changes & Cancellation Requests
Address changes and cancellation requests are time-sensitive and are not guaranteed.
Requests may be affected by:
- Fulfillment status
- Plant preparation and packing progress
- Inventory already sourced or allocated
- Shipping-label preparation
- Courier scheduling
- Other fulfillment work already underway
An order may still appear unfulfilled in Shopify after internal preparation has begun.
Do not consider an address change or cancellation complete until you receive written confirmation from Ed’s Plant Shop.
Once an order has entered final carrier or courier processing, changing its destination or canceling it may no longer be possible.
🌱 Our Shipping Commitment
Every order is prepared with care and attention.
Shipping living plants involves variables that do not apply to ordinary retail products, including plant readiness, temperature, moisture, weather, and transit conditions.
Our goal is to prepare plants responsibly, communicate our current processing expectations clearly, and make reasonable shipping decisions based on the conditions affecting each order.
By placing an order with Ed’s Plant Shop, customers acknowledge the inherent risks associated with transporting live plants, particularly during periods of extreme heat, extreme cold, or carrier disruption.
📬 Questions About Your Order?
For shipping, tracking, or local-delivery questions, contact: