Email supportdesk@edsplantshop.com. We can help with plants, delivery, and your order.
Online ordering is open. Our support team is available for questions about orders, delivery, and plant care.
How Can We Help?
Ed’s Plant Shop is a Brooklyn-rooted, online-only plant shop serving customers through eligible NYC local delivery and nationwide shipping.
For questions about an order, delivery, plant care, returns, or our published policies, email supportdesk@edsplantshop.com.
Checking on an Existing Order?
When contacting us, please include your order number, the name and email address used at checkout, and a clear description of the concern. Include relevant photographs for damage or plant-health concerns and any tracking or delivery information.
We will send an update when confirmed fulfillment, tracking, or delivery information becomes available. Local delivery does not automatically mean same-day or next-day delivery: live plants must be coordinated, inspected, prepared, and safely packed.
Our published standard processing and preparation window is approximately 10–15 business days. This is not a promise of a shipping date for a delayed order. Please contact us when your order is overdue or you need an address change, cancellation, refund, or other account action reviewed.
Sending one detailed message helps us respond more efficiently. Repeated messages through multiple channels may create duplicate conversations and slow review.
When to Contact Our Support Team
Please email us about a damaged or severely distressed plant, a missing or incorrect item, a delivery problem, a refund or return request, a charge or payment concern, or an address change or cancellation request. These matters require staff review.
Ed’s Plant Shop is operated by a very small team. Human response times may be longer during periods of high order volume. Thank you for including the information we need in one message.
Written Support
We do not currently offer live telephone support. Email supportdesk@edsplantshop.com to keep your request and any photographs together in one written conversation.
Online-Only Shopping and Delivery
We do not maintain a public Ed’s Plant Shop storefront, showroom, warehouse, or customer pickup location. Fulfillment options depend on the product and delivery address.
- NYC local delivery for eligible addresses and products.
- Nationwide shipping for eligible orders.
See Select Plants in Brooklyn
A curated, rotating selection of Ed’s Plant Shop plants may occasionally be available through Flower Daddy, 539 Metropolitan Avenue, Brooklyn, New York.
Flower Daddy is a separate retailer. It is not an Ed’s Plant Shop pickup or customer-service location. Online orders cannot be picked up, released, returned, exchanged, or serviced there. Its selection and availability may differ from our website.
Plant-Care Questions
For useful guidance, share the plant name, how much light it receives, your watering routine, the condition of the soil, how long you have owned it, and any recent changes such as repotting or relocation. Clear photographs are helpful.
Plant-care information is general guidance. Conditions vary between homes, and results cannot be guaranteed.
Large Orders, Wholesale and Special Requests
Bulk plant orders, commercial sourcing, office projects, events, installation, repotting, and other labor-intensive requests are reviewed individually. Availability depends on staffing, scope, location, timing, inventory requirements, and current order volume.
Custom service and special-project work starts at a $250 minimum project budget. Final pricing is quoted individually. Standard online product orders are not subject to this project minimum. Submitting an inquiry does not guarantee that we can accept the project.
Email the type and approximate number of plants, delivery location, requested completion date, approximate budget, and relevant photographs or measurements to supportdesk@edsplantshop.com.
Helpful Resources
Stay Connected
Join the Ed’s Plant Shop email list for plant-care tips, restock alerts, and store news.
Still Need Help?
Email our support team. Please submit one detailed request per issue so we can help as efficiently as possible.