Help - Policies & FAQ

Yes, we are! You can visit us in person:
Tuesday - Saturday: 11am - 7pm
Our plant studio is located in East Williamsburg, Brooklyn. Address:
174 Bogart Street, Suite 207, Brooklyn, NY 11206.
Use the keypad to ring Suite 207, and we’ll buzz you in. You can also schedule a Local Pickup during checkout and browse our studio then. For any questions, contact us at support@edsplantshop.com.

Absolutely! Schedule a Local Pickup during checkout to place your order online in advance or come browse in person during shop hours!

We apologize for this glitch. Please contact us immediately, and we'll refund the shipping charges and arrange a pickup date.

Yes! Contact us at support@edsplantshop.com with your request, and we’ll do our best to meet your plant or design needs.

We offer a variety of evergreens and outdoor flowering plants. These items may not be listed on our website. Please contact us at support@edsplantshop.com for availability.

All small plants (8" nursery pots and below) are covered under our 15-Day Plant Health Guarantee. If the plant’s health declines beyond repair within 15 days of receiving your order, we will provide store credit or a refund. Terms and conditions apply. Please see our Refund Policy for more information. Plants must be inspected by a shopkeeper before any adjustment can be made, so please do not discard them.

We strive to ensure the plants resemble those pictured on the website. However, natural variations will occur. If you have questions about our current stock, contact us at support@edsplantshop.com.

When placing an order for local delivery, select the date and time using the dropdown menu during checkout. You will receive real-time SMS notifications when your order is out for delivery. For any questions on the status of your order, please email us at support@edsplantshop.com.

You will receive a confirmation email with a link to your order status page, where you can see real-time updates and tracking information.

Most orders ship within 5-8 business days. We package and ship Monday through Wednesday. If you place an order Thursday-Sunday, it will be packaged the following week. Severe weather or carrier delays may affect shipping. For status updates, check your tracking number or email us at support@edsplantshop.com.

Please see our Refund Policy for details. A 15% restock fee applies to all products returned free of damage.

We apologize for the inconvenience. Please contact us at support@edsplantshop.com with a photo, and we will assist you. Do not discard the plants until you have spoken with our team.

We do not ship plants outside the USA at this time, but we do ship our accessories internationally!

Please refer to our guide on unboxing your plant delivery.

We offer heat packs to keep your plants warm during transit. Choose a heat pack that fits your shipping time frame. Visit our heat packs here.

Of course! Email your question to support@edsplantshop.com with pictures or a short video clip, and we’ll assist you.

Yes, we do! Please email us at support@edsplantshop.com to request a consultation.

Creating an account is easy! Click on the "Sign Up" link at the top of our website and fill in the required information. Once completed, you will receive a confirmation email to activate your account.

If you’ve forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and we’ll send you instructions on how to reset your password.

To update your account information, log in to your account and navigate to the "Account Settings" section. Here, you can update your personal details, shipping address, and payment information.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and store gift cards.

If you need to cancel or modify your order, please contact us as soon as possible at support@edsplantshop.com. We will do our best to accommodate your request, but once an order has been processed or shipped, changes may not be possible.

Yes, we offer digital gift cards! You can purchase them directly from our website. The gift card will be sent via email, making it a perfect last-minute gift.

To use a promo code, enter the code in the "Promo Code" field during checkout, and click "Apply." The discount will be applied to your order total.

If your promo code isn’t working, please check the expiration date and any terms and conditions. If you still have issues, contact us at support@edsplantshop.com for assistance.

We do not offer price matching at this time.

Yes! Subscribe to our newsletter to receive updates on new products, special offers, and plant care tips. You can sign up at the bottom of our homepage.