How Can We Help?
Get quick answers about orders, delivery, plant care, policies, and shopping with Ed’s Plant Shop.
Ed’s Plant Shop is a Brooklyn-rooted, online-only plant shop offering eligible NYC local delivery and nationwide shipping throughout the United States.
Chat with Shopify Inbox
Use the Shopify Inbox chat for product questions, published store policies, and available order information. An automated agent may reply and can hand the conversation to staff.
Shopify Inbox can help with:
- Product and plant information
- Published shipping, return, and delivery policies
- Available order information
- Connecting you with staff when human help is needed
Look for the chat icon on the website to get started.
Please have your order number and the email address used at checkout available when asking about an order.
For address changes, cancellations, damage, returns, refunds, payment concerns, or any issue needing photographs or account review, email supportdesk@edsplantshop.com. Those requests require staff review.
Shopify Inbox chats stay in Shopify Inbox and do not become ordinary Gmail threads.
Checking on an Existing Order?
Our standard processing and preparation time is approximately 10–15 business days. Ten business days is the earliest end of the range, and many orders require most or all of the stated processing window.
Local Delivery does not automatically mean same-day or next-day delivery. Live plants must still be coordinated, inspected, prepared, and safely packed before being released to an Uber Courier or another delivery provider.
Routine status requests are not necessary while an order remains within the stated processing period. We will send an update when confirmed fulfillment, tracking, or delivery information becomes available.
Shopify Inbox may show available order information, but it cannot promise shipment dates, refunds, cancellations, or other account actions.
Helpful resources:
- Frequently Asked Questions
- Shipping Policy
- Refund & Returns Policy
- NYC Plant Delivery
- Nationwide Plant Delivery
When to Contact Our Support Team
Please contact our team when your concern requires photographs, documentation, account review, or another action that cannot be completed through self-service.
This may include:
- A damaged or severely distressed plant
- A missing or incorrect item
- A delivery problem requiring investigation
- A refund or return request
- A charge or payment concern
- An address change or cancellation request requiring review
- A problem Shopify Inbox could not resolve
Email: supportdesk@edsplantshop.com
When contacting us about an order, please include:
- Your order number
- The name and email address used at checkout
- A clear description of the concern
- Relevant photographs when reporting damage or plant-health concerns
- Any tracking or delivery information related to the issue
Sending one detailed message with all relevant information helps us respond more efficiently. Repeated messages through multiple channels may create duplicate conversations and slow review.
Ed’s Plant Shop is currently operated by a very small team. Human response times may be longer during periods of high order volume. Please use chat for product and policy questions and send one detailed email for issues requiring staff review.
Written Support
We do not currently offer live telephone support. Email and Shopify Inbox keep support in writing, but chats remain in Inbox and email conversations remain in Gmail.
Use Shopify Inbox for product and policy questions. Email supportdesk@edsplantshop.com for human review of complex order or account issues.
Online-Only Shopping and Delivery
Ed’s Plant Shop operates fully online. We do not maintain a public storefront, showroom, warehouse, or customer pickup location.
- NYC Local Delivery may be available for eligible addresses and products.
- Nationwide Shipping is available for eligible orders throughout the United States.
Enter the complete delivery address during checkout to view the available fulfillment options for an order.
See Select Plants in Brooklyn
A curated, rotating selection of Ed’s Plant Shop plants may occasionally be available for in-person purchase through:
Flower Daddy
539 Metropolitan Avenue
Brooklyn, New York
Flower Daddy is a separate retail location. It is not an Ed’s Plant Shop pickup or customer-service location.
Online orders cannot be picked up, released, returned, exchanged, or serviced there. Product selection and availability at Flower Daddy may differ from the inventory shown on our website.
Plant-Care Questions
Shopify Inbox can provide general guidance based on published store information about watering, light, soil, humidity, acclimation, and common plant concerns.
For more accurate guidance, be prepared to share:
- The plant name
- How much light it receives
- Your watering routine
- The condition of the soil
- How long you have owned the plant
- Any recent changes, such as repotting or relocation
Plant-care information is general guidance. Conditions vary between homes, and results cannot be guaranteed.
Large Orders, Wholesale and Special Requests
Bulk plant orders, commercial sourcing, office projects, events, installation, repotting, and other labor-intensive requests are reviewed individually.
Because we are currently operating with limited staffing, availability depends on the scope, location, timing, inventory requirements, and current order volume.
Custom service and special-project work starts at a $250 minimum project budget. Final pricing is quoted individually based on the scope, plants and materials, labor, delivery, access requirements, and timing. Standard online product orders are not subject to this project minimum.
Email supportdesk@edsplantshop.com with:
- The type and approximate number of plants requested
- The delivery location
- The requested completion date
- Your approximate budget (minimum $250 for custom service and special-project work)
- Photos or measurements when relevant
Submitting an inquiry does not guarantee that we can accept the project.
Why Shop with Ed’s Plant Shop?
- Thoughtfully selected plants: Plants are chosen with health, appearance, and long-term success in mind.
- Hands-on plant knowledge: Our care guidance is informed by years of practical experience.
- Careful preparation: Live plants are inspected and packed according to their size and shipping needs.
- NYC and nationwide service: Shop online for eligible local delivery or nationwide shipping.
- Independent small business: Every order directly supports our small plant shop.
Stay Connected
Receive new arrivals, plant-care tips, restock alerts, and special offers by joining our email list.
Subscribe to the Ed’s Plant Shop newsletter
Still Need Help?
Use Shopify Inbox for product and policy questions. When human review is needed, email supportdesk@edsplantshop.com or submit the contact form below.
Please submit only one detailed request per issue to help us respond as efficiently as possible.
