Where do you ship?
We ship our plants within the United States only. We do not ship plants internationally at this time. Most pots, planters & accessories can be purchased internationally via UPS and USPS.
When will my order ship?
We do our best to ship most orders within 3-8 business days of when the order is placed. Due to our small team size and the delicate nature of shipping plants, we will sometimes take up to 15 business days to ship your order. Rest assured, we will do our best to get your order shipped as soon as possible!
Is it too hot or cold to ship?
We understand that shipping houseplants in the winter might be slightly concerning, especially in areas where the temperatures dip down into the single digits! We offer heat packs that will help keep your purchase toasty warm during their adventure to your doorstep. Please choose a heat pack that fits into your shipping time frame. Visit our heat packs here.
We also monitor the heat and will hold back on shipping when the temperatures may cause damage to the leaves during transit.
On the rare occasion that your package is lost by the shipping carrier, please contact us as soon as possible and we will work with the carrier to locate the package. If the package is deemed lost by the carrier, we will provide a refund or store credit.
What shipping methods are available?
We offer UPS Ground (1-4 business days), UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air, USPS Priority
(NYC only) When will my Local Delivery order arrive?
When placing an order for local delivery, you select the date and time of delivery using the drop-drown menu during checkout. After your order is placed, we will prepare your order and schedule the delivery within the time window requested. If you placed an order for Local Delivery, you will receive real-time SMS notifications when your order is out for delivery. If you have any questions on the status of your order, please email us at firstname.lastname@example.org.