Has my order shipped yet?
Most orders ship within 5–10 business days. You’ll receive a tracking email the moment it’s on the way. If your order is still within this timeframe, it’s in the queue with our shipping team.
It’s been more than 10 business days — why hasn’t my order shipped?
We’re a small team and occasionally experience delays during busy periods. If your order is overdue, we can either:
- Push it through to ship as soon as possible (if resources allow)
- Cancel and issue a full refund
Please reply with your preference.
My order “slipped through the cracks” — can you send it immediately?
We’re so sorry for the oversight! While we process orders in the order they’re received, we can sometimes move delayed ones forward. Please confirm if you’d like us to rush it or prefer to cancel for a refund.
I need my order by a certain date — can you guarantee that?
We can’t guarantee exact delivery dates due to fulfillment and carrier factors, but we’ll do our best to prioritize time-sensitive orders. Let us know your deadline and we’ll advise if it’s possible.
Can I cancel my order?
Yes — if it hasn’t shipped yet. Please email support@edsplantshop.com to confirm and we’ll process it right away.
I want my order but it’s delayed — can I get a discount?
We appreciate your patience! We may be able to offer a small courtesy discount or include a little gift in your package. Please get in touch with us and we can work it out!
Why does it take so long to ship?
We’re a small, hands-on team. We package all orders carefully — especially live plants — and ship Monday–Wednesday to avoid weekend delays. Most orders leave within 5–10 business days.
Are you open to the public?
Yes! Visit our Brooklyn plant studio:
Every Friday, Saturday & Sunday: 12pm – 6pm
174 Bogart Street, Suite 207, Brooklyn, NY 11206.
When you arrive, on Bogart Street, look for the red door. Use the keypad to ring Suite 207, and we’ll buzz you in. You can also choose Local Pickup at checkout and browse when you collect your order.
Email support@edsplantshop.com with any questions.
Do you offer in-person pickup?
Yes! Select Local Pickup at checkout to reserve items online, or visit during shop hours to browse and purchase in person.
I selected delivery but was charged shipping — what should I do?
Please contact us immediately at support@edsplantshop.com and we’ll refund the shipping fee and schedule your pickup.
Do you take requests or special orders?
Yes! Email your request to support@edsplantshop.com and we’ll do our best to source or create what you need.
Do you sell outdoor plants?
We offer select evergreens and outdoor flowering plants, which may not always be listed online. Contact us for current availability.
What is your Plant Health Guarantee?
All small plants (8" nursery pots and smaller) are covered by our 15-Day Plant Health Guarantee. If your plant’s health declines beyond repair within 15 days, we’ll issue store credit or a refund (terms apply). Plants must be inspected before any adjustment — please don’t discard them.
Will my plant look like the pictures?
We aim to ship plants that closely match our product photos, but natural variation is expected. Email us for current stock photos.
When will my Local Delivery order arrive?
Select your preferred delivery date/time at checkout. You’ll receive real-time SMS updates when it’s out for delivery.
How do I check my order status and tracking?
You’ll get a confirmation email with a link to your order status page, showing real-time updates and tracking info.
What is your return policy?
Please see our Refund Policy for full details. A 15% restocking fee applies to non-damaged returns.
My order arrived damaged — what now?
Email support@edsplantshop.com with photos, and keep all items until our team advises next steps.
Do you ship outside the USA?
We do not ship live plants internationally, but we do ship accessories worldwide.
What should I do when my plant arrives?
See our Plant Unboxing Guide for best practices to keep your plant healthy from day one.
It’s cold — how can I protect my plant in transit?
Add a heat pack to your order during colder months. Choose one that matches your expected shipping time frame. Shop heat packs.
I have a plant care question — can you help?
Yes! Email support@edsplantshop.com with details and photos or a short video.
Do you provide interior or exterior plant design?
Yes — we offer design services. Email us to arrange a consultation.
How do I create an account?
Click “Sign Up” at the top of our website and complete the form. You’ll get a confirmation email to activate your account.
How do I reset my password?
Click “Forgot Password” on the login page and follow the emailed instructions.
How can I update my account information?
Log in and go to “Account Settings” to update your personal details, shipping address, and payment methods.
What payment methods do you accept?
Visa, MasterCard, American Express, Discover, PayPal, and store gift cards.
Do you offer gift cards?
Yes! Digital gift cards are available and sent by email — perfect for last-minute gifts.
How do I use a promo code?
Enter the code in the “Promo Code” field at checkout and click “Apply.”
My promo code isn’t working — what should I do?
Check the expiration date and terms. If it still won’t work, contact us for help.
Do you offer price matching?
No, we do not offer price matching at this time.
Can I subscribe to your newsletter?
Yes! Sign up at the bottom of our homepage to receive updates, offers, and plant care tips.
