Hoya Gracilis (Hoya Memoria)

All live plants are carefully prepared and hand-packed to protect them during transit. Plants are shipped in their pots (not bare-root), with soil secured using polyfill to prevent shifting. Stems and foliage are supported with paper wrapping to reduce movement and minimize stress during shipping. We may adjust shipping timing based on weather conditions to protect plant health.

Most live plant orders ship within 5–15 business days. Shipping may be delayed during extreme heat or cold to protect plant health. Processing time is separate from transit time.

Yes, we ship year-round when conditions are safe. During extreme weather, we may temporarily hold shipments rather than risk damage in transit.

Minor shipping stress is normal. This may include slight leaf drop, drooping, or cosmetic blemishes. Most plants recover after a short adjustment period with proper care.

Not necessarily. Leaf loss can occur due to shipping stress or temperature changes, especially in winter. As long as the plant shows signs of life at the root or stem level, it is considered viable and may recover.

During colder months, we may recommend adding a Heat pack to help reduce transit stress. Heat packs help mitigate risk but do not eliminate the possibility of cosmetic cold stress.

Yes. Heat packs are available during colder months and are recommended when temperatures may affect plant health in transit. Please note that heat packs reduce risk but do not guarantee plant health, especially during extreme weather.

Most orders ship within 5–15 business days from the date of purchase.

We are a small, independently operated team, and all plants are inspected, prepared, and packed by hand. Unlike standard retail items, live plants require careful timing and handling to ensure safe delivery.

Processing times may be extended during:

• Holidays and peak seasons
• Extreme weather conditions
• Carrier delays outside of our control

Processing time is separate from transit time.

Good question — and we’re glad you asked. Because we work with living plants, our inventory is always changing, and plants are often grown and shipped in batches. This makes it impractical to photograph every individual plant.

The photos on each product page are representative of the average size and fullness of that plant at the time of listing. While natural variation is expected — some plants may be slightly larger or smaller — your plant will be similar in overall appearance and quality.

Each plant is hand-selected and packed with care to ensure it arrives healthy and ready to grow.

Unbox your plant promptly, place it in bright, indirect light, and allow a few days to adjust before repotting or making changes. See our Plant Unboxing Guide for detailed tips.

Express shipping may be available on select items at checkout. Please note that faster shipping does not always eliminate weather-related risks and processing for live plants. Need your order sooner? Send an email to support@edsplantshop.com

We ship our selection of rare, healthy, and unique houseplants all across the United States including California. At this time, due to customs and agricultural limitations, we are unable to ship plants internationally from the United States.

Small plants (8” nursery pots and under) are covered by our 15-Day Plant Health Guarantee, starting from the delivery date.

Large plants (10” nursery pots and above) have a 48-hour inspection and reporting window from delivery.

Coverage applies to severe and irreversible decline through no fault of the customer. Full details are outlined in our Refund & Returns Policy.

Please email us at support@edsplantshop.com within the inspection window with clear photos of the plant and packaging. Do not discard the plant or materials until our team reviews your case.

Approved non-plant items may be returned within 30 days of delivery, subject to the following:

• Items must be unused and in original packaging
  
• Prior approval is required
  
• A 15% restocking fee applies
  
• Customers are responsible for return shipping
  

Final-sale items are not eligible for return or refund.

Live plant orders may be canceled only if they have not entered fulfillment. Once packing or shipping has begun, orders cannot be canceled.

At this time, we do not accept returns on plants. In extreme circumstances where a return of a plant is necessary, the customer is responsible for the return shipping and a refund will only be issued if the plant arrives back to us in living condition.

Refunds are processed within 3-7 days from when we receive the item(s).

👉 [View our full FAQ & Policies] or Email us at support@edsplantshop.com with your order number, photos, and any questions. We’re happy to help.