Pet-Friendly Plant Subscription – Safe Monthly Greenery

The size shown on the product page refers to the approximate diameter of the nursery pot, not the plant’s total height or width. Plant height, fullness, leaf size, vine length, and growth pattern naturally vary by variety and individual plant.

Each live plant is naturally unique. The plant you receive will be the variety and pot size ordered, but its shape, coloration, leaf count, fullness, and maturity may differ from the example photographs. Seasonal growth, recent pruning, and natural variation may also affect its appearance.

Unless the product listing specifically states otherwise, live plants arrive in a standard nursery grow pot. Decorative planters, baskets, saucers, stands, and other accessories are sold separately. Please review the product title and description to confirm what is included.

Please allow approximately 5–15 business days for processing and preparation. Five business days is the earliest end of the range, and many orders require most or all of the stated processing window.

Processing time is separate from carrier transit time. Local NYC delivery also requires preparation and does not automatically mean same-day or next-day service.

Orders may occasionally require additional time because of plant availability, order volume, weather, seasonal demand, or courier coordination. We will send an update when confirmed fulfillment, tracking, or delivery information becomes available.

Each live plant is inspected and packed according to its size, shape, and shipping needs. Soil and foliage may be secured to reduce movement during transit, and protective materials may be added when appropriate.

Temporary drooping, shifted soil, limited leaf loss, or minor cosmetic stress can occur while a plant adjusts after shipping. This does not necessarily mean the plant is unhealthy.

Unpack the plant promptly and carefully remove all protective packaging. Place it in appropriate light and allow it time to adjust to its new environment.

Check the soil before watering. Do not water automatically upon arrival because the plant may already have adequate moisture. Avoid immediately fertilizing, heavily pruning, or repeatedly moving the plant while it acclimates.

We generally recommend allowing a newly delivered plant time to acclimate before repotting unless there is an urgent plant-health reason to do so.

Repotting an eligible small plant during the first 15 days may void the Plant Health Guarantee because it can make the cause of decline difficult to determine.

Report shipping or delivery damage within 48 hours. Keep the plant and all packaging while the concern is being reviewed.

Please provide your order number, a photograph of the entire plant, close-up photographs of the concern, and photographs of the box and packaging when applicable.

Small plants in nursery pots measuring 8 inches and below may also qualify for our 15-Day Plant Health Guarantee. Large plants in nursery pots measuring 10 inches and above have a 48-hour inspection and reporting window.

Review our Refund & Returns Policy for complete eligibility and documentation requirements.

For the fastest assistance, use the AI chat assistant on our website. It can help with common order-status, delivery, policy, product, and plant-care questions.

Have your order number and the email address used at checkout available when asking about an order. When a concern requires photographs or human review, email support@edsplantshop.com.