Refund & Returns Policy
At Edās Plant Shop, we sell living plants and carefully selected plant-care products. Because live plants are perishable and sensitive to handling, weather, and environmental conditions, plant concerns are handled through specific claim windows rather than ordinary returns.
Please review the applicable section below and contact us within the required timeframe. Do not discard, repot, extensively prune, or otherwise alter a plant or its packaging before our team has reviewed the concern.
šæ Live Plants: Important Overview
- Live plants are not eligible for ordinary change-of-mind returns.
- Shipping damage and arrival concerns must generally be reported within 48 hours of delivery.
- Eligible small plants may also be covered by our 15-Day Plant Health Guarantee.
- Large plants have a 48-hour inspection and reporting window.
- Clear photographs and order information are required for review.
- Submitting a claim does not automatically guarantee a refund, replacement, store credit, or other resolution.
š¦ Damage Upon Arrival
Damage that occurred during shipping must be reported within 48 hours of the carrier-marked delivery time.
Please email supportdesk@edsplantshop.com and include:
- Your order number
- A clear photograph of the entire plant or product
- Close-up photographs of the damaged areas
- A photograph of the soil, pot, and base of the plant when relevant
- Photographs of the shipping box and internal packaging
- A brief description of the concern
Please keep the plant, product, box, and packaging until the review is complete.
Minor cosmetic imperfections, limited leaf loss, mildly shifted soil, or temporary drooping may occur during transit and do not automatically qualify for a refund or replacement when the plant remains healthy and viable.
ā ļø Dead on Arrival
A dead-on-arrival concern generally involves a plant showing severe and irreversible damage or no reasonable signs of viability when delivered.
Examples may include:
- Black, translucent, frozen, or extensively mushy tissue
- Severe rot affecting the main stem or root system
- Major structural breakage that prevents recovery
- A plant that is completely desiccated or otherwise appears nonviable
Minor cosmetic damage, limited yellowing, leaf drop, dormancy, temporary drooping, or ordinary acclimation stress does not automatically mean that a plant is dead.
Determinations are made using the photographs, packaging condition, delivery circumstances, plant type, and other available information.
š± 15-Day Plant Health Guarantee
Small Plants in 8-Inch Nursery Pots and Below
Eligible small plants are covered by our 15-Day Plant Health Guarantee, beginning on the carrier-marked delivery date.
If an eligible plant experiences severe and irreversible decline within that period, Edās Plant Shop may provide store credit up to the value of the affected plant after reviewing the documentation and circumstances.
Contact us at the first sign of significant decline rather than waiting until the end of the guarantee period. Early contact allows us to provide care guidance and better evaluate the cause of the problem.
To request review, please provide:
- Your order number
- A photograph of the entire plant
- Close-ups of the affected leaves, stems, or roots
- A photograph of the soil and pot
- The plantās location and lighting conditions
- Your watering frequency and current soil moisture
- The date symptoms first appeared
- Any recent changes, including repotting, fertilizing, relocation, or temperature exposure
The guarantee does not cover:
- Repotting during the first 15 days
- Overwatering or underwatering
- Insufficient light or excessive direct sunlight
- Temperature extremes, drafts, heating vents, or air-conditioning exposure after delivery
- Improper soil, fertilizer, pesticide, or treatment use
- Damage caused by pets, children, pests introduced after delivery, or accidental handling
- Minor cosmetic damage or normal acclimation
- Failure to provide requested photographs or care information
Repotting an eligible plant during the 15-day guarantee period may void coverage because it can make the cause of decline difficult to determine.
š³ Large Plants in 10-Inch Nursery Pots and Above
Large plants must be inspected promptly after delivery. Damage, severe decline, incorrect items, or other concerns must be reported within 48 hours of delivery.
Approved large-plant claims may be resolved through a replacement, store credit, partial refund, full refund, or another appropriate resolution based on:
- The plantās condition
- The documentation provided
- Product availability
- The delivery circumstances
- The nature and severity of the concern
Differences in natural shape, leaf position, fullness, coloration, or appearance do not automatically qualify as damage. Every live plant is unique and may vary from website photographs.
Original shipping and local-delivery fees are generally non-refundable.
šæ Plants Outside the Listed Size Categories
If a plant does not clearly fall within the size categories above, the applicable claim terms may be based on the product listing, plant type, delivery method, and circumstances of the order.
Contact us promptly after delivery so we can confirm the applicable review window.
āļø Weather and Seasonal Shipping
Live plants may experience temporary stress after exposure to darkness, movement, temperature changes, and carrier handling.
Possible signs of ordinary shipping or acclimation stress include:
- Mild drooping
- Limited yellowing
- Minor leaf loss
- Small tears or cosmetic marks
- Bent foliage
- Shifted soil
During extreme heat or cold, we may delay shipment when holding the order is safer for the plant.
Heat packs and insulation may help reduce cold exposure, but no packaging method can eliminate every weather-related risk. Cosmetic cold or heat stress does not automatically qualify for a refund or replacement when the plant remains viable.
šŖ“ Pots, Planters and Other Non-Plant Items
Eligible non-plant products may be returned within 30 days of delivery with prior approval, unless the item is marked final sale or otherwise excluded.
To qualify for return:
- The item must be unused and in its original condition
- The original packaging must be included
- Proof of purchase is required
- The return must be approved before it is shipped
- The customer is responsible for return-shipping costs unless otherwise confirmed
- A 15% restocking fee applies to approved returns
Items returned without prior authorization may be refused or returned to the sender.
š« Non-Returnable Items
The following are not eligible for ordinary returns:
- Live plants
- Gift cards
- Final-sale items
- Custom, special-order, or specially sourced items
- Used products
- Opened or used hazardous, chemical, pest-control, or regulated products
- Products damaged after delivery through misuse, improper storage, or ordinary wear
š Missing or Incorrect Items
Please inspect your order after delivery.
If an item is missing or incorrect:
- Check all packing materials carefully
- Confirm whether the order was divided into multiple shipments
- Report the concern within 30 days of delivery
- Provide your order number, the item involved, and photographs of everything received and the packaging
Do not discard the packaging until the review is complete.
āļø Order Changes and Cancellation Requests
Address changes, product changes, and cancellation requests are time-sensitive and are not guaranteed.
Requests are reviewed based on:
- Fulfillment status
- Packing progress
- Inventory already sourced or allocated
- Shipping-label preparation
- Local-courier scheduling
- Other fulfillment work already underway
An order may still appear unfulfilled in Shopify after preparation has begun.
Do not consider an order changed or canceled until you receive written confirmation from Edās Plant Shop.
Once an order has been fulfilled, shipped, delivered, or entered final carrier or courier processing, it generally cannot be canceled before arrival.
š³ Refunds, Store Credit and Replacement Processing
Submitting a claim or return request does not automatically guarantee approval.
Depending on the issue and applicable policy, an approved resolution may include:
- Store credit
- A replacement, subject to availability
- A partial refund
- A full refund
- Care support or another appropriate resolution
If a monetary refund is approved:
- The refund is generally issued to the original payment method
- Please allow up to 5 business days for Edās Plant Shop to process the approved refund
- Banks, payment providers, and card issuers may require additional time to post the funds
Shipping charges, local-delivery fees, expedited-carrier charges, return-shipping costs, and restocking fees are generally non-refundable unless otherwise confirmed.
Replacement plants and products remain subject to current availability. An identical replacement cannot be guaranteed.
š¬ How to Request Help
Email supportdesk@edsplantshop.com and include all relevant information in one message whenever possible.
For an order-related request, include:
- Your order number
- A clear explanation of the concern
- All required photographs
- Any relevant tracking or delivery information
- Plant-care details when requesting a health review
Sending repeated messages through several channels may create duplicate conversations and slow review. One detailed message containing all relevant information is the most effective way to submit a claim.
For more information about our packing and shipping process, visit:
Our Packing & Shipping Process
By placing an order with Edās Plant Shop, you acknowledge and agree to the applicable terms outlined above.
